Hello and welcome to the tour.

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Today, we'll explore how to configure your account. We'll examine all the features that you can use to:

• Obtain more reviews
• Manage reviews more effectively
• Share reviews online to leverage their power for attracting new clients to your local business

 There are 4 main things to configure first (all is explained below - this is the short version)

1. Go to Settings > Integration and integrate your Google and/or Facebook.
2. Go to Settings > Notifications and add your email address you want to send and receive emails from.
3. Go to Review Link and Standardize your Review Link URL (don't worry, it's all explained below) If you need more assistance go to the bottom of this page and message us.
4. Change your Desktop Image.

Follow those steps first and you will be set up. The rest is gravy!

Initial Setup

When you log in for the first time, your initial step is integration.

Navigate to Settings > Integration, where you can connect review platforms from which you want to receive new reviews.

In this example, I've connected Facebook and Google, but numerous other integrations are available, such as Yelp, TripAdvisor, and Trust Pilot.

The integration process varies:

• Facebook and Google use login-based integration
• Other platforms require linking their specific page URL

Thanks to the API integration for Facebook and Google, you can reply to reviews directly from the software. For other platforms, replies will open in a new tab on the respective platform.

 

Personalizing Your Review Link

After integration, you need to personalize your review link. (Under “Review Link”)

This link is what you'll use to ask customers for reviews. Here's how it works:

1. You can add your logo and an image of your local business.
2. Customers can rate their experience from 1 to 5 stars (if the “Star filter” is enabled under, “Choose the initial page”).

Click, “Visit the link” button to try this out.

If a customer gives a positive rating (e.g., 5 stars), they're directed to choose where to leave the review (Google, Facebook, or video testimonial).

For negative ratings, customers are asked to leave private feedback, protecting your online reputation.

Back in the "Review Link” screen …

You can personalize the “Edit Review Link URL” link by:

• Editing the link extension, the part after, “https://review.reviewus.xyz/”
  • We recommend eliminating filler words and symbols such as, “and”, “of”, “&”, etc.
  • For example, a business named Wolf and Sons could be “wolf-sons”. Or, Harry & Sallys could be “harry-sallys”. Of course, you could go crazy and name it, “harry-and-sallys-boutique”. Use whatever works for you and is recognisable to your clients.
  • If another business already exists, you will get a, “Saving failed, try to change the link name.” Changing it slightly will fix this. For example, if we are a corner shop named, “Brooklyn Soup”, our extension would be “brooklyn-soup”. If by chance this isn’t available, we could change the name to, “brooklynsoup” or “brooklyn-soup-ny”.
• Customizing the preview title for social media sharing
• Adding a logo
• Enabling or disabling the initial star filter
  • If disabled, the star filter will not show, and your customers will have a choice of where they would like to give the review.
• Editing each page’s text to encourage customers to leave reviews
• Activating or deactivating the review platforms
• Adding a desktop image - this image should be 720x900.
  
  • I just went into canva.com, created a custom design with those dimensions, uploaded an image, fit it to the space, downloaded it, then added it as my desktop image.

 

Getting Reviews

To obtain reviews (we’re on the “Get Reviews” screen), you can:

• Use QR codes: Download and print the QR code linked to your review link.
  • This link will be whatever you created on the “Review Link” screen.
  • The customer will scan the QR and be directed to your review page
• Send review campaigns via WhatsApp, email, or SMS directly from the software.

You can invite your customers to leave a review either manually by filling in the Name and Number fields and clicking, “Request a review” button, or automatically.

If you have a list of customers, you can automatically send a request to them weekly, monthly, etc.

Just upload a CSV file containing the names and phone numbers of the recipients in two columns: "Names" and "Phone Numbers." Ensure that each phone number includes the country prefix, begins with "+", and has no spaces (e.g., +15184567890). Please note that the maximum supported CSV file length is 100 entries.

You can personalize SMS templates, set up reminders, and even automate the process, (see the “Automate” screen) using integrations like Google Sheets, Google Forms, Stripe, or Shopify. We show these methods in the following slides.

 

Managing Reviews

All reviews are centralized in the review feed, “Reviews” screen, where you can:

• Monitor public reviews and private feedback
• Reply to reviews directly
• Generate AI-powered replies with customizable length

 

Sharing Reviews

You can showcase reviews on your website using various widgets:

• Carousel (slider element)
• Feed widget (vertical element)
• Video testimonial widget
• Pop-up widget  which will appear every 20 seconds at the bottom of the screen
• Badge widget

You can also share reviews on social media (which can be set up under Settings > Social Sharing). Connect your Facebook and Instagram pages, personalize post templates, then from “Reviews”, they can share specific reviews with a single click by clicking the social media icon. Or, download it and use it on your website.

 

Analytics

The analytics section allows you to monitor:

• New reviews over time
• Average reputation across integrated platforms
• Usage data and results gained through the platform

 

Settings > Notifications

In the settings, you can:

• Activate email notifications for new reviews
  • Get an email notification when someone leaves a review or private feedback
• Set up email senders for review requests
  • To use your email for replies or review requests

Remember, the most important benefits for you are new positive reviews on Google, Facebook, and other integrated platforms. These reviews are crucial for organic ranking, online conversions, and understanding what's going well in your business and what needs improvement.

 

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Hello and welcome to this lesson. Today, we'll explore how you can connect Facebook and Google via direct integration, allowing you to reply to reviews directly from the software.

Integrating Facebook

To integrate Facebook with the software:

1. Go to the Facebook section and click on "Integrate logging with Facebook".
2. Log in with the Facebook account that manages your Facebook page.
3. You'll be prompted to connect your Instagram page (if desired) and your Facebook page.
4. Select the appropriate pages and click "Next".
5. Consent to the necessary permissions and click "OK".
6. The integration will be complete, and you can click "Integrate Facebook".

 

Troubleshooting Facebook Integration

If you can't find your Facebook profile when trying to add yourself as an admin:

1. Your profile might be managed by a Business Manager.
2. Log into the Business Manager account.
3. Go to the "People" section.
4. Remove your profile from the Business Manager temporarily.
5. Return to your Facebook page settings and add yourself as an admin.
6. After connecting the page to the platform, you can re-add yourself to the Business Manager.

 

Integrating Google

Integrating Google is more straightforward:

1. Click on the Google section.
2. Choose between two integration options:

• Via login: Imports all past reviews and allows direct replies from the software.
• Via public access: Imports only the last five reviews and requires replying on Google's platform.

3. For login integration:

• Click "Login with Google".
• Select the profile managing your Google listing.
• Consent to the necessary permissions.
• Link your user account and Google My Business listing.
• Click "Integrate Google".

By following these steps, you'll successfully integrate both Facebook and Google, enabling you to manage your reviews more effectively through the software.

 

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This tutorial explains how to set up automations for sending review requests via email or SMS when specific triggers occur, such as adding a client to a Google Sheet or completing a Google Form.

 

Google Sheet and Form Automation

Google Sheet Automation

Setting Up the Google Sheet

First, you need to create a Google Sheet with two sheets:

1. A "phone" sheet with columns for name and phone number
2. An "email" sheet with columns for name and email

 

Creating the Automation

1. Navigate to the Automate section.
2. Click on "New Automation" and name it "Send SMS Trigger".
3. Connect the Google Sheet:

• Select "Google Sheet" as the event trigger.
• Choose "New Row Created" as the event.
• Click "Add Connection" and log in with your Google account.
• Select the appropriate spreadsheet and sheet (e.g., "Client automations" and "phone").

4. Set up the action:

• Choose "Online Reviews" and "Send SMS" as the action.
• Import the phone number and name from the respective columns.

5. (Optional) Add a delay:

• Scroll to find "Automation Delay" and set it to your desired time (e.g., 120 minutes).

6. Click "Save" and start the automation.

 

Google Form Automation

Creating the Google Form

Create a Google Form that collects customer information, including:

• Name
• Phone number
• Email
• Consent to receive communications

 

Setting Up the Automation

1. Click "New Automation" in the Automate section.
2. Select "Google Form" as the trigger and "New Answer by Form" as the event.
3. Log in with your Google account managing the form.
4. Choose the specific Google Form (e.g., "Opt-in Form").
5. Set the action to "Online Reviews" and "Send Email".
6. Import the email and name fields from the form responses.
7. (Optional) Add a delay if desired.
8. Save and launch the automation.

 

Additional Notes

• You can personalize the review requests sent via email and SMS in the "Get Review" section.
• If you have reminders activated, the system will automatically send follow-ups to those who haven't clicked the review link after 3 and/or 7 days.

 

By setting up these automations, you can streamline the process of sending review requests to your customers, increasing the likelihood of receiving valuable feedback for your business.