DOCUMENTATION

Welcome to the ReviewUs.xyz User's Guide!

This guide will walk you through configuring your account and utilizing all the features designed to help you obtain more reviews, manage reviews more effectively, and share reviews online to attract new clients to your local business.

Initial Setup

When you log in for the first time, there are four main steps to configure to get started:

1. Integrate Google and/or Facebook:

    ◦ Navigate to Settings > Integration to connect the review platforms where you want to receive new reviews.

    ◦ Facebook and Google use a login-based integration, allowing you to reply to reviews directly from the software thanks to API integration.

    ◦ Other platforms (e.g., Yelp, TripAdvisor, Trustpilot) require linking their specific page URL. For these platforms, replies will open in a new tab on the respective platform.

2. Set Up Notifications:

    ◦ Go to Settings > Notifications.

    ◦ Add the email address you wish to use for sending and receiving emails.

    ◦ You can activate email notifications for new reviews or private feedback.

    ◦ Set up your email as the sender for review requests; any replies from customers will go directly to your inbox, not the agency's.

3. Standardize Your Review Link URL:

    ◦ Go to Review Link to personalize your unique review link. This link is what you will share with customers to ask for reviews.

    ◦ It will be under your domain followed by your client's name.

4. Change Your Desktop Image:

    ◦ This image will appear if the review link is opened from a desktop device. You can upload an image (recommended dimensions: 720x900).

Personalizing Your Review Link

After initial integration, personalizing your review link is crucial. Here’s how it works and what you can customize:

• Branding: You can add your logo and an image of your local business to the review link page.

• Star Filter: Customers can rate their experience from one to five stars if the "Star filter" is enabled.

    ◦ Positive Rating (e.g., 5 stars): Happy customers are redirected to a page where they can choose to leave a public review on Google, Facebook, or provide a video testimonial.

    ◦ Negative Rating (e.g., 1 or 2 stars): Unhappy customers are directed to a page where they can leave private feedback directly for you. This helps protect your online reputation as only satisfied customers are prompted for public reviews.

• Customization Options:

    ◦ Edit the link extension: This is the part after "https://review.reviewus.xyz/". It is recommended to eliminate filler words and symbols (e.g., "wolf-sons" for "Wolf and Sons").

    ◦ Customize the preview title: This title appears when the link is shared on social media.

    ◦ Enable/Disable the initial star filter: If disabled, customers will directly choose where to leave a review without the initial star rating step.

    ◦ Edit page text: You can customize the text on each landing page to encourage customers to leave reviews, for example, by offering a discount.

    ◦ Activate/Deactivate review platforms: Choose which review platforms (Google, Facebook, video testimonial) are offered to happy customers.

    ◦ Add a desktop image: Upload an image that appears when the link is viewed on a desktop.

Getting Reviews

To obtain reviews, you have several methods:

• QR Codes:

    ◦ Download and print a QR code linked to your personalized review link.

    ◦ Display it within your local business for customers to easily scan and be directed to your review page.

• Review Campaigns:

    ◦ Send review requests directly from the software via WhatsApp, email, or SMS.

    ◦ Manual Requests: Enter customer names and phone numbers individually, or upload a CSV file containing "Names" and "Phone Numbers".

        ▪ Important: Phone numbers in the CSV must include the country prefix, begin with "+", and have no spaces (e.g., +15184567890).

        ▪ The maximum supported CSV file length is 100 entries.

    ◦ Automated Requests: Use the "Automate" section to set up automatic sending of review requests.

        ▪ Google Sheet Automation:

            • Setup: Create a Google Sheet with a "phone" sheet (columns: name, phone number) and an "email" sheet (columns: name, email).

            • Automation Steps: Create a "New Automation," select "Google Sheet" as the trigger, and "New Row Created" as the event. Connect your Google account, select the spreadsheet (e.g., "Client automations") and the relevant sheet (e.g., "phone").

            • Action: Choose "Online Reviews" and "Send SMS". The phone number and name will be imported automatically from the sheet columns.

            • Optional Delay: You can add an automation delay (e.g., 120 minutes for two hours) before the SMS is sent.

        ▪ Google Form Automation:

            • Setup: Create a Google Form to collect customer details like name, phone number, email, and consent to receive communications.

            • Automation Steps: Create a "New Automation," select "Google Form" as the trigger, and "New Answer by Form" as the event. Log in with the Google account managing the form and select your specific form (e.g., "Opt-in Form").

            • Action: Choose "Online Reviews" and "Send Email". The email and name will be imported from the form responses.

            • Optional Delay: You can also add an automation delay for email requests.

        ▪ Other Integrations: Stripe and Shopify integrations are also available for automation.

    ◦ Personalize Templates: Customize the sender and text of your SMS templates. Email and SMS requests can be personalized from the "Get Review" section.

    ◦ Reminders: The system tracks customers who do not click on the review link and can automatically send reminders after 3 and/or 7 days to increase the likelihood of getting reviews.

    ◦ Important: An EIN is required for SMS Campaigns.

Managing Reviews

All your reviews are centralized in the review feed section, providing a comprehensive overview:

• Monitor: Keep tabs on all your private feedback, public reviews (from Google, Facebook, and other integrated platforms), and video testimonials.

• Reply Directly: For Facebook and Google reviews, you can reply to reviews directly from the software without leaving the platform.

• AI-Powered Replies: Generate custom replies with artificial intelligence by clicking the AI button. You can choose the length of the AI-generated reply (short, normal, extensive) before sending.

Sharing Reviews

Leverage your positive reviews to attract new clients by sharing them effectively:

• Website Widgets:

    ◦ Install various widgets on your website by copying and pasting an HTML element.

    ◦ Available widgets include:

        ▪ Carousel: A slider element.

        ▪ Feed Widget: A vertical display element.

        ▪ Video Testimonial Widget: Showcases all video testimonials received through the platform.

        ▪ Pop-up Widget: A simple popup that appears every 20 seconds at the bottom left of the screen.

        ▪ Badge Widget: A sticky element that stays on the right side of the screen.

    ◦ Widgets also display "Verified by your logo," promoting your agency brand and providing backlinks to your website.

• Social Media Sharing:

    ◦ Connect your Facebook and Instagram pages in the Settings > Social Sharing section.

    ◦ Personalize post templates by changing the color and text of the post.

    ◦ From the review section, for a positive review (e.g., a 5-star Google review), simply click "Share on social". The software automatically generates an image with the review text, star rating, reviewer name, and post text.

    ◦ Share this post in one click to your connected Facebook and Instagram pages, or download it for use as marketing material.

Analytics

The Analytics section provides valuable insights into your review performance:

• New Reviews: Monitor the growth of your reviews over time with a visual graph.

• Average Reputation: Track if your average reputation across integrated platforms is improving.

• Usage Data: Understand your platform usage and the results gained.

Key Benefits

Using ReviewUs.xyz offers several important benefits for your business:

• More Positive Reviews: Increase your positive reviews on Google, Facebook, and other integrated platforms.

• Improved Online Presence: New reviews are crucial for organic ranking in search engines and online conversions.

• Business Insights: Understand what aspects of your business are performing well and what areas need improvement by analyzing review content.

• AI-Powered: Generate and manage reviews with ease using powerful, intuitive AI capabilities, including personalized review replies.

• All-in-One Platform: Everything needed to build reputation, grow revenue, and deliver exceptional customer experiences in one place.

• Affordable Pricing: Access a comprehensive suite of tools.

• Included Services: Many features are included, such as a FREE QR Code Stand and Card, ongoing reputation management campaigns, a reputation dashboard & analytics, a review widget, a branded 2-page reviews website, a negative feedback form, unlimited review requests, and full maintenance and support.

Troubleshooting Facebook Integration

If you encounter issues finding your Facebook profile when trying to add yourself as an admin to a Facebook page, it might be because your profile is managed by a Business Manager. Follow these steps to resolve it:

1. Log into the Business Manager account that is managing the Facebook page.

2. Go to the "People" section within the Business Manager.

3. Temporarily remove your profile as a user from the Business Manager.

4. Return to your Facebook page settings and you should now be able to find your profile and add yourself as an admin to the page.

5. After successfully connecting the page to the ReviewUs.xyz platform, you can re-add your profile to the Business Manager if desired.